Booking Terms & Conditions
By choosing to book with Blue Mosaic, you agree to the following general terms and conditions. Specific terms and conditions may also apply as part of an offer. Please take adequate time reading and understanding them before proceeding with payment. If you have any queries or concerns, please contact us.
In these Booking Terms & Conditions:
- “The Company” and “The Brand” shall mean Blue Mosaic, a registered brand name of Mosaic Ventures G.P. (whose registered office is 102 Kapodistriou Ave., Nea Ionia 142 35, Greece) and where the context permits shall include its employees or anyone explicitly acting on behalf of the Company. We are registered in Athens, Greece, with Business Registration number 130886503000 and VAT number EL 800586371 that allows to legally market and sell the services described on our website and other promotional media.
- “The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made.
- “Force Majeure” shall mean any event outside the Company’s control that prevents the prompt performance of its obligations under the Terms & Conditions, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.
When you book a villa with us, a deposit of 40 % of the total amount (including villa rental, any additional services and applicable fees) must be paid, unless otherwise agreed with us. If your arrival date falls within forty five (45) calendar days, then the full amount shall be due at the time of the booking.
When you make a booking you are confirming that you understand and have accepted all our terms and conditions, including any specific ones, on behalf of yourself and all members of your party. A contract will be made once we have received, accepted and confirmed your payment. A confirmation invoice will be issued by us.
The Company has the right to refuse to accept any bookings at the Company’s discretion, without necessarily specifying a reason.
3. PAYMENT OF THE BALANCE
The balance of the full payment must be paid at least forty five (45) calendar days before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit.
We reserve the right to increase or decrease our prices any time prior to your booking and you will be informed of the up to date price in our offer to you. All charges that make up the total price specified in our booking invoice shall be offered in Euro (€) currency, unless otherwise agreed with us.
5. CANCELLATION BY YOU
It is agreed that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the total invoiced cost: forty six (46) calendar days or more before arrival, 40 % (non-refundable deposit); forty five (45) calendar days before arrival 100 % (deposit & balance). All cancellations must be sent to us in writing, either by post, email or fax and signed by the signatory of the booking form. Cancellation applies only from the date of receipt by the Company of the cancellation notification. Any damages security deposit that has been paid to us will be fully refunded.
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week).
We would strongly recommend that you take out appropriate travel insurance, which provides cover against loss of deposit or cancellation charges.
6. CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen and we will ensure that we act promptly and will endeavour to notify you as soon as reasonably possible. If for any reason beyond our control, we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.
The Company has the right to cancel a Client’s booking in the following circumstances:
a) At any time owing to Force Majeure, in which case the Company shall offer if available, either alternative arrangements of a similar standard or refund all monies paid by the Client in respect of the arrangements showing on the Company’s booking invoice within 14 days.
b) At the due date if the Client has failed to pay the full balance of the invoice in accordance with Booking Condition No. 3, in which case cancellation charges as per Booking Condition No. 5 will apply.
c) At any time, in the Company’s discretion, in which case the Company shall make the offer or refund as mentioned in paragraph (a) above.
7. MINIMUM LETTING PERIOD
For weekly rates, minimum stay is two (2) weeks during high or peak season and one (1) week for all other periods. Exceptions may be allowed depending on the property and availability. Surcharges may apply. For daily rates, minimum stay is four (4) nights, unless specified otherwise.
8. NUMBER OF GUESTS
Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should we or anyone acting on our behalf or the key holder, become aware of more persons than those stated on the booking form, we will be entitled to ask the clients to vacate the property and / or submit supplementary charges.
It is a condition of booking that your party is covered by comprehensive travel insurance, including coverage against cancellations and personal injury or death. The appropriate coverage should be purchased at the time of the booking. Your acceptance of the booking terms and conditions confirms that you are covered by such insurance. The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks and may request evidence of adequate insurance.
10. ARRIVAL AND DEPARTURE TIME
Arrivals and departures are on Saturdays only, unless agreed differently at the time of booking. Check-in time is normally from 3pm to 10pm local time. Check-out time is normally before 11am local time. In case of flight delays or inconvenience while travelling, clients should contact us at the earliest. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.
11. DAMAGES SECURITY DEPOSIT
A damages security deposit as stated in the booking form is payable seven (7) calendar days before arrival, unless otherwise specified in our offer, to cover during your stay the cost of any damages / losses to the property or its contents. The amount if fully refundable no later than ten (10) calendar days from your departure, provided that:
a) no damages / losses to the property or its contents have been identified at the time of your check-out;
b) we have received from you full bank account details, including account name, bank name, IBAN code (or equivalent for non-EU countries) and BIC code.
We have visited and checked each property. The descriptions displayed on our website and other promotional / marketing media are accurate and made in good faith. However, we decline all responsibility for any modifications or alterations made to the property and its contents by the owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity and loss of internet connection, nor for the breakdown of the swimming pool filtration system. In addition, property owners do not bear any responsibility for the shortage of water supply, gas or electricity and loss of internet connection, for reasons that are beyond the legal boundaries of their property. We will do our very best to assist you and solve these problems as soon as possible.
If you have any problem during your stay, which cannot be satisfied by dealing directly with the property key holder, you should contact us immediately. It is impossible for us to help you to claim compensation from the owner if you do not contact us during your stay. It is unreasonable to take no action whilst staying at the property but to write a letter of complaint on return. Complaints lodged at the end of the rental period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge, lose all rights to any eventual refund or rebate.
13. BEHAVIOUR & DAMAGES TO THE PROPERTY
The client signing the booking form is responsible for the correct and decent behavior of his / her party. You are responsible for any losses or damages that you or members of your party may cause to the property or its contents. You are required to report immediately any damages to the property key holder or to us and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property, its contents and the neighbours, we or anyone acting on our behalf or the key holder have the right to ask all guests to vacate the property immediately.
We reserve the right in our absolute discretion to terminate or curtail your stay if your behaviour is likely, in our reasonable opinion or anyone acting on our behalf or that of the key holder, to cause distress, damage, annoyance and danger to other individuals or to any third party, or their property.
14. ENTERTAINING AT THE PROPERTY
Entertainment parties and functions involving a large amount of invitees are strictly prohibited, unless fully approved by the property key holder in advance and notified to us (venue fees may apply). Should you make an unauthorised use of the property in such a way, we or anyone acting on our behalf or the key holder have the right to ask all guests to vacate the property immediately and your security deposit will be fully forfeited, until all applicable claims are fully assessed by the owner.
15. GUEST INJURY DISCLAIMER
Neither the owner of the property nor us can be held responsible for any accident or injuries occurred to any or all guests during their stay at the property under any circumstances.
16. CHILDREN POLICIES
Children are generally welcomed in our properties. However, some property owners apply certain child age restrictions. It is your duty to notify us if there will be any children (and their exact age) in the party, before finalising a booking.
Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the owner. If accepted, you will be asked for an additional security deposit.
All our photographs are intended to provide an overall impression rather than, details of a specific property. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the property and any aspects of the property surrounding environment, which may have changed since the photographs were taken.
19. SWIMMING POOL
The swimming pool, when available, will be kept clean and operational by the property staff. If your rental period is before 1st June or after 15th October, please check with us if the swimming pool will be operational. An additional charge may apply for operating the pool heating system, if available.
Some, but not all, properties will provide pool towels for guest use. Beach towels are usually not provided.
20. CLEANING & MAID SERVICE
The property will be cleaned at the beginning of the rental period, before your arrival. General maid service is normally provided on a daily basis and linen/towel change are provided twice a week, unless agreed differently at the time of booking.
21. EXTRA DAILY MAID SERVICE
Most of our properties provide at least two hours daily maid service, including twice weekly change of bed linen and bath towels. Should you require extra maid service, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party cleaner is not allowed to have access to the property at any time.
22. COOK SERVICE
Most properties do not provide cook service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time, but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party private cook or caterer is not allowed to have access to the property at any time.
23. WATER AND ELECTRICITY
Please note that some of our properties are located on smaller islands with existing problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to re-establish its supply or arrange for a temporary supply.
Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
24. SATELLITE TV, TELEPHONE AND INTERNET SERVICE
Please note that some of our properties do not have telephone nor Internet services, unless specified otherwise. In this case, we strongly recommend to travel with at least one mobile phone. When Satellite TV and/or Internet service is provided at the property, we cannot guarantee we will be able to re-establish the connection in case of a technical problem beyond our control, such as a faulty line from the local telephone company. Some properties feature internet at extra cost.
Valuables left at the property are at the clients’ risk. Neither us nor the key holder or the property staff can be held responsible for their loss, misplacement or robbery at any time. Some of our properties offer a safety box.
26. APPLICABLE LAW – JURISDICTION
In the event of any dispute concerning the terms and conditions of this agreement, the parties agree that any such disputes shall be settled at the Courts of Athens (Greece) in accordance with the Laws of Greece.